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1. Introduction
AccessoraX ("we," "us," "our," or "Company") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website accessorax.com (the "Site") and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting to the Site.
2. Information We Collect
2.1 Information You Provide Directly
Free Audit Requests: When you submit a free accessibility audit request, we collect your business name, website URL, email address, and any additional information you provide.
Service Inquiries: When you contact us for services, we collect your name, email address, phone number (optional), company name, and description of your needs.
Newsletter/Email Communications: If you subscribe to our newsletter or email updates, we collect your email address, name (optional), and preferences.
Contact Form Submissions: When you submit a contact form, we collect your name, email, and message content.
2.2 Information Collected Automatically
Website Analytics: We use Google Analytics to understand how visitors use our Site. This includes your IP address, browser type, pages visited, time spent on pages, referral source, and approximate location (city/country level).
Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, understand Site usage patterns, improve your experience, and track conversions.
Device Information: We may collect device type, operating system, browser information, and screen resolution.
2.3 Third-Party Information
We may receive information about you from Google Analytics, email service providers, customer relationship management (CRM) platforms, and payment processors (if applicable).
3. How We Use Your Information
We use collected information for:
Service Delivery: Providing free accessibility audits, delivering accessibility remediation services, processing consultations and inquiries, sending audit reports and results, and following up on service requests.
Communication: Responding to your inquiries, sending service updates, providing customer support, sending newsletters (if subscribed), and notifying you of policy changes.
Business Operations: Improving our services, analyzing website performance, understanding user behavior, detecting and preventing fraud, and ensuring Site security.
Marketing: Creating case studies (with permission), email marketing campaigns, remarketing/retargeting ads, generating leads, and analytics and reporting.
Legal Compliance: Complying with legal obligations, protecting our legal rights, enforcing our Terms of Service, and protecting against liability.
4. How We Share Your Information
4.1 We Do NOT Share Your Information
We do not sell, rent, lease, or trade your personal information to third parties. We do not share your information with unaffiliated parties for their own marketing purposes.
4.2 We MAY Share Your Information In These Cases
Service Providers: We may share information with third-party service providers who assist us in email delivery, analytics, customer support, payment processing, and website hosting. These providers are contractually obligated to use your information only as necessary to provide services to us.
Legal Requirements: We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our agreements, protect the safety, rights, and property of AccessoraX, users, or the public, and detect and prevent fraud.
Business Transfers: If AccessoraX is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when you give us explicit consent to do so (e.g., case study authorization).
5. Data Retention
Audit Requests: Kept for 24 months for business records. Deleted upon request. Kept longer if you become a client.
Email Communications: Kept as long as you're subscribed. Can be deleted by unsubscribing.
Website Analytics: Kept by Google for up to 14 months. Can be deleted via Google Analytics settings.
Client Data: Kept for duration of service agreement. Kept for 3 years after relationship ends (legal/tax compliance). Deleted upon written request (unless legally required to retain).
6. Your Privacy Rights
6.1 GDPR Rights (If You're in the EU)
If you're located in the European Union, you have rights under GDPR including:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate information.
- Right to Erasure: You can request deletion of your information ("right to be forgotten").
- Right to Restrict Processing: You can ask us to limit how we use your information.
- Right to Data Portability: You can request your information in a portable format.
- Right to Object: You can object to certain processing of your information.
To Exercise These Rights: Email us at hello@accessorax.com with your name, email address, and specific request (access, deletion, correction, etc.). We will respond within 30 days.
6.2 CCPA Rights (If You're in California)
If you're located in California, you have rights under CCPA including:
- Right to Know: You can request what personal information we collect and how we use it.
- Right to Delete: You can request deletion of your personal information.
- Right to Opt-Out: You can opt-out of "sales" of personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To Exercise These Rights: Email us at hello@accessorax.com. We will respond within 45 days.
6.3 General Rights
Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking "unsubscribe" at the bottom of any email.
Cookie Control: You can disable cookies in your browser settings, though this may impact Site functionality.
Do Not Track: Our Site does not respond to "Do Not Track" browser signals at this time.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include: Encryption of sensitive data, secure servers and hosting, limited access to personal information, and regular security reviews.
Important Note: No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your passwords and account information.
8. Third-Party Services
8.1 Google Analytics
We use Google Analytics to analyze Site traffic. Google Analytics uses cookies to collect data about your browsing behavior. Visit google.com/policies/privacy/ for Google's privacy practices. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
8.2 Email Service Providers
We may use email service providers to send newsletters and communications. Your email information is shared with these providers solely to deliver communications. These providers are bound by confidentiality agreements.
8.3 External Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing information.
9. Children's Privacy
Our Site is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with information, we will delete such information and terminate the child's account. Parents who believe their child has provided information to us should contact us immediately at hello@accessorax.com.
10. International Data Transfers
If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our Site, you consent to the transfer of your information to the United States. The United States may have different data protection laws than your country of residence.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
AccessoraX
Email: hello@accessorax.com
For GDPR/CCPA Requests:
Email: hello@accessorax.com with "Privacy Request" in the subject line.
We will respond to inquiries within 30 days.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of changes by updating the "Last Updated" date above. Your continued use of the Site after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Acknowledgment
By using AccessoraX, you acknowledge that you have read this Privacy Policy and agree to its terms.